You can delete your Meca account and the data linked to it at any time, free of charge. There are two ways: directly in the app (immediate), or by writing to us (if you can no longer sign in).
Deletion is immediate: if you had a Premium subscription or a trial in progress, it is cancelled and no further charge will be made.
Deleted right away: your account (first name, email), your vehicles, your maintenance log, your diagnostic conversations, your glovebox documents and pre-purchase assistant photos (files included), your notification subscriptions, your usage counters and your customer record at Stripe.
Kept, where applicable: accounting records tied to a payment (invoices, receipts), which the law requires us to keep (generally six years), at Stripe and at Meca; they are used only to meet that obligation. Backups and technical logs disappear on their own within a short time; the artificial-intelligence provider deletes data received through its API in principle within 30 days.
Fill in the form below with your account's email address. To confirm it is really you, we write to that address; reply to our email to confirm. We then delete your account and confirm in writing, no later than 30 days after your request (most often within a few days).
You can also ask for the deletion of only some information (without closing your account), or for access to or a copy of your data: write to contact@gomeca.ca.