Help and support

1. How Meca works

How does it work?

You describe your car's problem (in writing, with a photo, with a video, or with an error code read by an OBD2 adapter). Meca asks a few precise questions, like a mechanic would, then gives you an urgency level (can you drive or not?), the likely causes and, with Premium, a repair price estimate.

Does Meca replace a mechanic?

No. Meca is not a mechanic or a garage. Diagnoses are general estimates produced by artificial intelligence: they may be incomplete or inaccurate, and prices are never a quote. If your vehicle seems dangerous (brakes, steering, smoke, overheating, fuel smell, red warning light…), stop in a safe place and call a professional or a tow truck. In an emergency, dial 911.

2. Free and Premium

What is free?

• Up to 3 new diagnoses per month, with the full safety information.
• For an OBD2 code: the code's official name and the safety information.
• Safety recalls for your vehicle.
• The electric-vehicle subsidies guide.

What does Premium unlock?

The price estimate for your vehicle and the detailed causes, full OBD2 reading with a chat, follow-up questions, unlimited diagnoses and multiple vehicles, video analysis, garage quote analysis, the pre-purchase assistant, electric-vehicle tools, the vehicle history and maintenance alerts. Plan prices are shown on the subscription screen before you subscribe.

How does the 7-day free trial work?

• There is only one free trial per account. For 7 days, you have Premium access without paying anything.
• To start, you expressly agree to the automatic charge by ticking a box. The subscription screen shows the amount and the exact date of the first charge.
• The first charge happens on day 7, unless you cancel before: in that case, nothing is charged.

3. Cancelling my subscription

How do I cancel?

It depends on where you subscribed. In every case, it is free and needs no phone call:

• Subscribed on the website or in the web app (card payment): in Meca, go to Settings → Manage my subscription, or write to contact@gomeca.ca.
• Subscribed in the Android app (Google Play): open Google Play → your profile picture → Payments & subscriptions → Subscriptions → Meca → Cancel subscription. In Meca, Settings → Manage my subscription opens the right page directly.
• Subscribed in the iPhone app (App Store): open Settings → your name → Subscriptions → Meca → Cancel Subscription. In Meca, Settings → Manage my subscription opens the right page directly.

What happens when I cancel?

• During the trial: nothing is charged. You keep Premium until the trial ends, then your account goes back to free.
• After a charge: you keep Premium until the end of the period already paid, then there is no further renewal.

Can I get a refund?

Meca does not offer refunds for a subscription period already paid, but your rights under the law remain (see the Terms of Use, section 10). For a subscription bought in Google Play or the App Store, refunds are handled by the store under its rules. To exercise a right provided by law, write to us at contact@gomeca.ca.

My payment failed

You keep Premium while the payment provider retries. Update your card in Settings → Manage my subscription (subscription taken on the web) or in the subscription settings of Google Play or the App Store.

4. My account and my data

I'm not receiving my sign-in code

Check your junk folder, wait a minute, then ask for a new code. If nothing arrives, write to us at contact@gomeca.ca from the same email address.

How do I delete my account?

In Meca: Settings → Delete my account (at the very bottom), or on the Delete my account page. Your account, vehicles, conversations and documents are then deleted. Please note: deleting your account cancels a subscription taken on the web, but it does not cancel a Google Play or App Store subscription: cancel it first in the store (see “Cancelling my subscription” above).

What does Meca do with my information?

Meca sells no information and shows no advertising. The text, photos and videos you send are used to produce your answer and are processed by our technical providers, including an artificial-intelligence provider. It is all explained in the Privacy Policy.

5. OBD2 adapter

Which adapter should I buy?

A small compatible Bluetooth LE (Low Energy) OBD2 adapter, ELM327 type, that plugs into your car's OBD2 port, under the steering wheel (present on vehicles sold in North America since 1996). On iPhone, Bluetooth LE is required: a “classic” Bluetooth adapter will not work. See the guide Which OBD2 adapter should I buy? before buying.

My adapter won't connect

• Check that it is pushed firmly into the OBD2 port and that the car's ignition is on.
• Turn on your phone's Bluetooth and allow Meca to use nearby devices (on Android 11 or older, the phone's location must also be on).
• On iPhone, Safari does not allow Bluetooth reading: use the Meca app.
• If it still doesn't work, write to us with your adapter's model and your phone.

6. Contact us

• Email: contact@gomeca.ca
• Phone: 514-552-7449

For any question about your account, write to us from your Meca account's email address. Never send us a password or a card number.